Riffa Jewellers Cannington Reviews

I Purchased a 22ct twisted chain the 16/12/2016 from Riffa Jewellers Westfield Carousel. On two occasions the chain came apart whilst wearing without my knowledge. The first fault occuring only months after purchase & the second a few days before the 12 month warranty expired. The first fault was fixed and I continued wearing thinking were a fault with the clasp Upon visiting Riffa Jewellers kiosk-1195 at Westfield Carousel the 14/12/2017, the second occasion, Vishal Kundanial whom sold me the chain and Priyanka Kundanial advised I had the choice of being paid out approximately $476 (original retail price $1615), or the chain being repaired under warranty. I enquired if a further 12 month warranty would be provided after repairs, which I thought was perfectly reasonable. My reasoning were in case the chain breaks again as it has on two occasions within twelve months. If I have no warranty for a chain that has broken on two occasions, I will have to pay the manufacturer Riffa Jewellers, for their inferior product to be repaired on a third occasion & again going by history at my expense. Both employees refused Disappointment was exacerbated when discussing an exchange of this weak inferior product with Vishal & Priyanka. I asked as stated on the warranty document, an exchange occur for the amount I paid for the defective chain with a solid chain on sale & displayed, paying the difference namely $168. Both persons flatly refused. Were very disappointed as my chain is defective therefore monies refunded or an exchange provided for the amount paid, as it should not break as it has. As stated on their warranty document "Exchanges will be accepted for any product that is of either the same value of your purchased item or higher than the value of your purchased item" Please do not be sucked in by the 50% off sales as I were. After sales service & staff were unhelpful regarding the faulty product. Staff clearly did not acknowledge the fault & help a genuine customer, whom was willing to purchase a higher priced chain displayed and pay the differnece, even after the service provided & quality of the first chain purchased. Not what is expected in Australia & I will not stop to pursue till a satisfactory outcome occurs